Restore deleted messages in BizHarvest Email Standard - Rackspace
Option 1: The email is still in Trash
Open your browser and go to https://email.bizharvest.com.
Sign in with your email address and password.
Open the Trash folder in the left pane.
Locate the message you want to restore.
Select the message.
Click Move (or drag the message) to Inbox or another folder.
Verify the message appears in its new location.
Option 2: The Trash has already been emptied
Rackspace allows recovery of messages for up to 14 days after they have been permanently deleted from the Trash folder. (Rackspace Technology Documentation)
Go to https://email.bizharvest.com.
Sign in to your mailbox.
In the folder list, locate Trash.
Right-click the Trash folder.
Select Recover Deleted Email.
Wait for the recovery window to appear.
Select the email(s) you wish to restore.
Click Recover to Folder.
Choose the destination folder (typically Inbox).
Click Recover.
When you see Message(s) Recovered, close the window.
Open the destination folder and verify the messages have been restored. (Rackspace Technology Documentation)
If the mailbox itself was deleted
If the entire mailbox (not just messages) was deleted within the last 14 days, it can typically be restored by recreating the mailbox using the exact same email address and choosing Restore when prompted. (Rackspace Technology Documentation)
If the emails are older than the 14-day recovery window, let me know. As the administrator for the BizHarvest domain, there are a few additional places we can check (Outlook OST/PST files, IMAP clients, backups, or email archiving if it was enabled) before concluding they're unrecoverable.